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Refund and Exchange Policy

 

Though we strive to give you a great customer experience each time you shop with us, if at all you are not 100% satisfied with your purchase, we offer you to Refund or Exchange your Order within 07 Days of Delivery. That’s true! All you need to do is to give us a call or drop an email at [email protected] within a period of 07 days, from the date of delivery.

 

However, you must understand that we can’t bear a loss either; so refund or exchange of products will be accepted only if the products are returned in a UNUSED condition with the tags intact and in their original packaging, in an unwashed and undamaged condition. Damages due to neglect, improper usage or application will not be covered under our refund and exchange Policy.

 

Refund and Exchange for International Customers


We try our best to give each of our customers an excellent shopping experience, but unfortunately we are currently not offering refunds to our international customers. However we offer them to exchange any item within a period of 30 days, if they bear the shipping cost of both ways. But to double the pleasure of shopping with Woow Brands, we will be soon offering free shipping, refunds/exchange to our valued international customers.

 

Features of Refund and Exchange Policy


  1. If you choose to exchange the item for reason of mismatch of size or receipt of a defective item, you will be provided with a replacement of the item, free of cost. However, an exchange is subject to availability of the item in our stock.
  2. Exchange of Sizes/ replacement for goods/ merchandise is subject to inspection and checking by Woow Brand’s team.
  3. However, we try to exchange and refund almost all the products, but we do not exchange and refund some of the products which include undergarments, shape wear products (men, women), wrist watches, mobile phones and other electronic items.
  4. Some of the electronic items on our site have the manufacturer warranty, for which vendor/manufacturer is responsible. Click to read more

 

For more information and details about Refund and Exchange, kindly visit our FAQ page.

Or call us from Monday to Saturday between 10 AM to 07 PM (PST) at the numbers below.

 

Phone: +92-21-38679669

 

Mobile: +92-335-222-6886

 

WhatsApp: +92-335-222-6886